Models are carefully packaged in double boxed parcels and sent from our showroom in Oxfordshire, UK, within 7-10 working days.
We offer UK postage and limited worldwide delivery; parcels can only be sent if an insured delivery option is available.
Please retain all packaging in the case of damage in transit. This is needed for insurance claims which are the responsibility of the purchaser.
Paintings are sent unframed and rolled up in a strong cardboard tube.
Our preferred option is collection from our showroom, for a safer journey to your home at no extra cost.
Depending on where you are ordering from, we will handle your order accordingly:
In the UK we use Royal Mail Special Delivery, an insured trackable service.
The shipping rate is calculated at checkout and applied for each piece based on their dimensions and weight. We may be able to package larger orders together, in which case we refund the difference upon sending.
We tend to use UPS for international deliveries, one of few couriers to insure ceramics. The purchaser is responsible for any local taxes or import duties which may occur.
The UPS Deposit shipping option used for international orders is for the provision of an insured postage quote, upon payment.
We will obtain a quote for delivery and provide an invoice for the cost which is valid for 48hrs from the time it is sent. Should UPS delivery not be available in your country, payment will be refunded to the original method of payment within three working days.
If you are not happy with the quote provided, we will refund the original method of payment less a 2.5% handling fee within three working days.
Where possible, we will package multiple items in one box and refund any excess on shipping.